Anyone in the local community who is facing hardship can receive support — including those who are unemployed, underemployed, single parents, people living with disabilities, or simply going through a difficult time.

To collect donations from a mosque, you must be registered with 5alas and have a valid 5alas user ID. This helps ensure fair and secure distribution of items.

Registering with 5alas is free and takes just a few minutes. Once signed up, you can select your local mosque and receive notifications when collections are available.

When it’s time to collect, simply show your 5alas User ID and Collection Order ID — either on your phone or printed. You don’t need an appointment, but these details help the mosque verify who receives each parcel.

When a donor chooses to add the optional 7.5% fee, it goes directly to the mosque to help with:

• - Receiving and storing donations
• - Organising distribution fairly and securely
• - Supporting local community services (like workshops, awareness campaigns, and volunteer coordination)

This small contribution can go a long way in helping mosques better serve those in need.

Once your donation parcel has arrived at your selected mosque, you’ll receive a notification via your 5alas dashboard or by email/SMS (based on your preferences). It will include your Collection Order ID and any relevant pickup details.

Keep an eye out — and don’t forget to bring your ID when collecting.

Yes — someone else can collect your parcel if they bring your 5alas User ID and Collection Order ID. This is helpful if you’re unwell, working, or unable to make it yourself.

Just make sure they have the correct details to avoid any delays.